Refund policy

Last updated: 24 September 2026

1. Summary

  • Deadline: 14 calendar days from receiving your order to tell us you want to return it, without having to give any reason.
  • Refund: of the price of the products and the initial shipping costs, within a maximum of 14 calendar days from when you notify us of the return (we may wait until we receive the product or proof of shipment).
  • Return costs: paid by you, unless the product is defective or the return is due to our error. Before you send anything, we will tell you the options and their cost.
  • Defective product: 3-year legal guarantee, at no cost to you.

2. Cancellation before dispatch

You can cancel your order free of charge within 2 hours of purchase, provided it has not yet left our warehouse. Write to us at support@365-project.com with your order number. If it has already left, you can return it once you receive it, as explained below.

3. How to return an order (right of withdrawal)

  1. Let us know within 14 calendar days of receiving the order (or the last product, if it arrived in several shipments). You can do so by email at support@365-project.com or through the contact form. Include your name, your order number and the products you are returning. You can use the model withdrawal form included in the Terms and conditions, although this is not mandatory. Telling us the reason helps us improve, but it is optional.
  2. We will confirm receipt and give you the return address, the available shipping options and their cost before you send anything. The cost of the return is paid by you, unless the product is defective or the return is due to our error (for example, if we sent you the wrong product).
  3. Send us the product within 14 calendar days of your notice, well packed and, if possible, using a tracked service.
  4. We refund you using the same payment method you used, at no additional cost.

4. Condition of the product

You can open the package and examine the towel as you would in a shop. We ask you to return it in good condition and, if possible, with its pouch and packaging. If the towel has been used or washed, or shows damage from handling beyond what is needed to check it, the return is still accepted, but we may deduct from the refund the resulting loss in value (article 108.2 of the TRLGDCU, the Spanish consumer protection law). We will tell you in writing before issuing the refund.

5. "Buy two, get one free" promotion

If you return part of your purchase and your order no longer meets the conditions of the promotion (two towels; a pack counts as two), you must also return the free towel. If you do not return it, we will deduct from the refund the current selling price of a single towel. If you return the entire order, please include the free towel too.

6. Refunds

We will refund all payments received, including the initial shipping costs (except the extra cost if you chose a more expensive shipping option than the standard one), within a maximum of 14 calendar days from when you notified us of the return. We may withhold the refund until we receive the product or until you send us proof that you have shipped it, whichever happens first. We will let you know by email when it has been issued. Your bank or payment provider may take a few more days to show it; if you still do not see it after that time, write to us.

7. Exchanges

If you would like a different colour, the quickest way is to return the product following section 3 and place a new order for the one you prefer.

8. Defective or incorrect products (legal guarantee)

All our products come with a legal guarantee of 3 years from delivery. If a towel has a manufacturing defect, arrives damaged or is not the one you ordered, write to us at support@365-project.com with your order number and photos. We will replace or repair it at no cost (shipping included) and, if that is not possible, we will refund your money or give you a price reduction. We would appreciate it if you let us know as soon as possible, ideally within 48 hours of delivery if the damage occurred in transit, but telling us later does not mean you lose the guarantee.

9. More information

This policy forms part of the Terms and conditions of sale, where you will find the legal details of the right of withdrawal (articles 102 to 108 of the TRLGDCU) and the model form.

This is a translation of the Spanish original. In case of discrepancy, the Spanish version prevails.