Terms of service

Last updated: 24 September 2026

1. Who we are

These conditions govern purchases made in the online shop 365-project.com (the "Shop"), owned by Santiago Soler Rangel (365 PROJECT), email support@365-project.com (hereinafter "365 PROJECT" or "we").

2. Scope and acceptance

These conditions apply to sales to consumers in Spain, Portugal and the rest of the European Union to which we ship (see the Shipping policy). To make a purchase you must be over 18 and have the legal capacity to enter into contracts. By placing an order you declare that you have read and accepted these conditions in the version in force at that time, which you can download or print from this page.

These conditions are supplemented by the Shipping policy, the Returns policy and the Privacy policy. Nothing herein limits the rights granted to you by consumer legislation, in particular the consolidated text of the Ley General para la Defensa de los Consumidores y Usuarios (Spanish General Law for the Protection of Consumers and Users), approved by Real Decreto Legislativo 1/2007 (TRLGDCU), or the mandatory rules of your country of residence.

3. Products

We sell microfibre gym towels and towel packs under the 365 PROJECT brand. On each product page you will find its main features, composition, dimensions and care instructions. The photos show the product as faithfully as possible, but the colour may vary slightly depending on your screen.

Products are offered while stocks last. If, after your order is confirmed, an item is not available, we will let you know and refund the amount paid for it without delay.

4. Prices

Prices are shown in euros and include VAT and any other indirect taxes applicable in the country of delivery. Shipping costs, if any, are shown in the cart and at checkout before you confirm your order; charges you have not seen are never added.

When we announce a price reduction, the previous price shown is the lowest price we have applied to that product in the 30 days before the reduction, in accordance with article 20 of Ley 7/1996, de Ordenación del Comercio Minorista (Spanish Retail Trade Law).

If a published price contains an obvious error (for example, a clearly disproportionate amount caused by a technical fault), we will inform you before shipping the order and you may confirm it at the correct price or cancel it with a full refund.

5. How to buy

1. Choose the products and add them to the cart.
2. Click "Checkout" and enter your contact details and delivery address. You can buy as a guest or with your customer account.
3. Choose the shipping method (if there are several) and the payment method.
4. Review the order summary: products, total price including taxes and shipping costs. Before paying you can correct any details by going back to the previous steps or by changing the cart.
5. Click the payment button, which clearly indicates that the order involves an obligation to pay.

The contract is deemed concluded when we send you the order confirmation by email, which we will send within a maximum of 24 hours (article 28 of the LSSI-CE, the Spanish law on information society services and e-commerce). That confirmation includes these conditions or a link to them. The order is filed in our system and you can view it in your customer account or ask us for a copy. The contract may be concluded in Spanish, English, German, French or Portuguese, depending on the language in which you browse; in case of discrepancy, the Spanish version prevails, unless the law of your country provides otherwise.

6. Payment

We accept credit or debit cards (through Shopify Payments), Shop Pay, PayPal, Apple Pay and Google Pay, depending on your device and country. The charge is made when the order is confirmed. Payments are processed with encryption and strong customer authentication (PSD2 / 3D Secure) by the payment institutions; 365 PROJECT does not see or store your full card details.

We may cancel an order if the payment is declined or if there are reasonable indications of fraud; in that case we will inform you and, if any charge has been made, we will refund it.

7. Shipping and delivery

Delivery areas, rates and times are detailed in the Shipping policy. As a guide, orders to mainland Spain are delivered in 2-5 working days and, for shipments within Spain, shipping is free on packs and on orders over €45. The shipping cost and delivery time to Portugal and the rest of the European Union are shown at checkout before you confirm your order. In any case, we will deliver your order within a maximum of 30 calendar days from its confirmation (article 66 bis of the TRLGDCU); if this is not possible, we will let you know and you may cancel the order with a full refund.

The risk of loss of or damage to the products passes to you when you or the person you have designated receives them (article 66 ter of the TRLGDCU).

8. Cancellation before dispatch

You can cancel your order free of charge within 2 hours of purchase, provided it has not been shipped, by writing to support@365-project.com with your order number. After that period, you can exercise the right of withdrawal described in section 10.

9. Promotions: "Buy two, get one free"

• When you add two towels from the collection to the cart (a pack counts as two), a free towel is automatically added to the cart at no cost and appears on the order with a price of €0.
• Only one free towel is given per order, even if you buy more than two towels or more than one pack.
• The design of the free towel is the one shown in the cart before payment.
• If you do not want the free towel, you can remove it from the cart before paying.
• The promotion cannot be combined with other automatic discounts, unless otherwise stated, and cannot be exchanged for cash.
• Validity: the promotion is valid for as long as it is advertised on the website. Any change or its end will be announced in the Shop and will not affect orders already confirmed.
• If you withdraw from part of the order and no longer meet the conditions of the promotion, you must also return the free towel in the condition in which you received it; if you do not return it, we will deduct from the refund the current selling price of a single towel. If you return the entire order, please include the free towel too.
• Discount codes are applied at checkout according to their own conditions (amount, validity and number of uses), which are stated when they are communicated.

10. Right of withdrawal

You have the right to withdraw from the contract within 14 calendar days without giving any reason (articles 102 to 108 of the TRLGDCU).

The withdrawal period will expire 14 calendar days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods. If the order includes several goods delivered separately, the period runs from receipt of the last one.

To exercise it, you must inform us of your decision to withdraw by means of an unequivocal statement, for example, an email to support@365-project.com or the Shop's contact form. You may use the model withdrawal form below, but it is not mandatory. We will send you an acknowledgement of receipt without delay. To meet the withdrawal deadline, it is sufficient for you to send your communication before the period expires.

Effects of withdrawal: we will reimburse all payments received from you, including the initial shipping costs (except the supplementary cost if you chose a type of delivery other than the least expensive standard delivery we offer), without undue delay and in any event no later than 14 calendar days from the date on which you inform us of your decision. We will carry out the reimbursement using the same means of payment you used, unless you have expressly agreed otherwise, and you will not incur any fees as a result. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent them back, whichever is the earliest.

You must send the goods back to us without undue delay and in any event no later than 14 calendar days from the day on which you communicate your withdrawal, to the address we give you. You will bear the direct cost of returning the goods, unless the product is defective or the return is due to our error (for example, if we sent you the wrong product). When you notify us of your withdrawal, we will tell you the available return options and their cost before you send anything.

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning. You may open the packaging and examine the towel as you would in a physical shop; if you have used or washed it, we may deduct the corresponding loss in value from the refund.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

• To Santiago Soler Rangel (365 PROJECT), email support@365-project.com:
• I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*):
• Ordered on (*)/received on (*):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is notified on paper):
• Date:

(*) Delete as appropriate.

11. Legal guarantee

All our products come with the legal guarantee of conformity of 3 years from delivery (articles 114 et seq. of the TRLGDCU). If a product has a manufacturing defect or does not conform to what you bought, you may choose between repair or replacement, at no cost to you, unless this is impossible or disproportionate; failing that, you may request a price reduction or termination of the contract. Unless proven otherwise, any lack of conformity that becomes apparent within 2 years of delivery is presumed to have existed at that time.

To use it, write to us at support@365-project.com with your order number and, if you can, photos of the problem. In the event of a lack of conformity, the shipping costs of the return and of the replacement are paid by us. If the order arrives damaged or you receive the wrong product, we would appreciate it if you let us know as soon as possible to speed up the claim with the carrier; telling us later does not mean you lose your rights.

12. Customer service and complaints

You can contact us with any query, issue or complaint at support@365-project.com or through the contact form. We will reply as soon as possible and, in any case, within a maximum of one month from receipt of your complaint (article 21 of the TRLGDCU). We will provide you with proof that your complaint has been submitted.

You can request an official complaint form (hoja de reclamaciones) by writing to support@365-project.com.

13. Dispute resolution

We are not members of any consumer arbitration system or any other alternative consumer dispute resolution body (article 40 of Ley 7/2017, the Spanish law on alternative consumer dispute resolution).

If you live in Spain, you can contact the consumer services of your autonomous community or local council. If you live in another EU country, you can ask for free help from the European Consumer Centres Network (in Spain, cec.consumo.gob.es; in Portugal, cec.consumidor.pt).

The European Online Dispute Resolution platform (ODR platform), provided for in Regulation (EU) 524/2013, ceased to operate on 20 July 2025 when that Regulation was repealed by Regulation (EU) 2024/3228, so it is no longer possible to submit complaints through it.

14. Applicable law and jurisdiction

These conditions are governed by Spanish law. If you are a consumer and live in another EU Member State, you retain the protection afforded to you by the mandatory provisions of the law of your country of residence (article 6 of Regulation (EC) 593/2008, Rome I). Any dispute will fall under the jurisdiction of the courts of your place of residence (article 90.2 of the TRLGDCU and article 18 of Regulation (EU) 1215/2012).

15. Amendments

We may amend these conditions. Each order is governed by the version published at the time it is placed.