Shipping policy

Last updated: 31 October 2026

1. Where we ship

  • Mainland Spain
  • Balearic Islands
  • Portugal and the rest of the European Union

Shipping to Portugal and the rest of the European Union costs €5.50 if you buy a single towel and is free from two towels. The estimated delivery time is shown at checkout before you confirm your order.

If your address is in an area we do not ship to (for example, the Canary Islands, Ceuta or Melilla), checkout will tell you before you pay.

2. Shipping costs

  • Spain (mainland and Balearic Islands): free shipping on all packs and on any order over €45 (for example, two single towels). On orders up to €45: €3.90 to mainland Spain and €4.90 to the Balearic Islands.
  • Portugal and the rest of the European Union: free shipping on all packs and on any order over €45 (for example, two single towels). On orders up to €45 (a single towel): €5.50 to any country in the European Union.

The exact shipping cost is always shown in the cart and at checkout before you confirm your order. Prices include VAT.

3. Processing and delivery times

  • Processing: orders placed on a working day before 14:00 (mainland Spain time) are dispatched the same day; orders placed later, or at the weekend or on a public holiday, are dispatched the next working day.
  • Delivery to mainland Spain: 2-5 working days.
  • Delivery to the Balearic Islands, Portugal and the rest of the European Union: the estimated delivery time is shown at checkout before you confirm your order.

Delivery times are estimates and may be longer during high-demand periods or due to causes beyond our control (weather, strikes, carrier incidents). In any case, the maximum delivery time is 30 calendar days from order confirmation; if we cannot meet it, we will let you know and you may cancel the order with a full refund.

4. Carrier and tracking

Shipments within Spain are handled by Correos; for international shipments we may use Correos or other carriers. When your order is dispatched, you will receive an email with the tracking number and the carrier's link. You can also check the status of your order in your customer account.

5. Delivery and missed deliveries

We deliver to the address you give in your order. Check it carefully before paying: if you spot a mistake, write to us as soon as possible at support@365-project.com and we will correct it if the order has not yet been dispatched. If you are not at home, the carrier will leave a notice or attempt a second delivery, or will leave the parcel at a nearby post office or pickup point. If the order is returned to our warehouse because it could not be delivered for reasons attributable to the recipient, we will contact you to resend it (the cost of the new shipment will be paid by you) or to refund the price of the products.

6. Damaged, incomplete or incorrect orders

If your order arrives damaged, incomplete or with the wrong product, write to us at support@365-project.com with your order number and photos. We would appreciate it if you did so as soon as possible, ideally within 48 hours of delivery, so that we can file a claim with the carrier; telling us later does not mean you lose the rights granted to you by the legal guarantee. We will cover all replacement costs.

If the order does not arrive within the estimated time, write to us and we will open an investigation with the carrier. Until you receive the order, the risk of loss or damage is ours.

7. More information

These conditions form part of the Terms and conditions of sale. For returns, see the Returns policy.

This is a translation of the Spanish original. In case of discrepancy, the Spanish version prevails.